Returns

What is your Returns Policy?

You have 30 days from the date of receiving your item to start a return. We accept returns for all orders, provided they are in pristine, unused condition. This means they’re unopened, unused and any seals are intact. If you receive a damaged, faulty or incorrect item, please contact our customer service team at info@drherschthal.com. 

How do I start a return?

Log in to your account to start a return. You can also email info@drherschthal.com with your order number and the reason for your return. Our support team will begin your return shortly after. 

When will I receive my refund?

Once your item is received, we'll refund the amount for the item back to the original payment method. Refunds can take around 10 business days to appear in your account.